Privacy Policy
Last updated: 13 August 2026
NK Heating Solutions (“we,” “our,” or “us”) respects your privacy and is committed to protecting any personal information you share with us. This policy explains what data we collect, why we collect it, how we use it, and how you can contact us about your privacy rights.
Who we are
Our website address is nkheatingsolutions.co.uk.
1. Information we collect
We collect personal data when you contact us, request a quote, or use our services, including:
- Contact details — your name, email address, phone number, and property address when you get in touch, request a quote, or book a service.
- Property and job details — information about your heating system, insulation, or property that helps us give you an accurate quote or carry out the work, such as photos, boiler make and model, or property type.
- Usage data — anonymised information about how you use our website, such as pages visited and how you arrived at the site, collected through cookies and analytics tools.
2. How we use your information
We use your personal data to:
- Respond to enquiries and arrange quotes or services.
- Carry out and manage the work you’ve asked us to do.
- Process payments for our services.
- Send you service reminders, such as annual servicing reminders for gas, oil, and air source heat pump systems.
- Keep records for our own reference, including for future servicing or warranty purposes.
- Improve our website and how we communicate with customers.
We do not sell or lease your personal information to third parties.
3. Cookies & analytics
We may use cookies and analytics tools to understand how visitors use our website and to help us improve it. These tools collect anonymised information about site visits and traffic patterns. You can manage or block cookies through your browser settings if you prefer.
4. Who we share your information with
We share personal data only where it’s needed to deliver our services:
- Our booking and customer management system, to log your enquiry, arrange appointments, and keep you updated.
- Our payment provider, to process any payments you make to us.
- Grant scheme administrators, but only where you’ve asked us to manage a grant application on your behalf and only for the information that application needs.
We do not share your data with third parties for their own marketing purposes.
5. How we protect your information
We take reasonable steps to keep your data secure, using appropriate technical and organisational measures. While we work hard to protect your information, no system can be guaranteed completely secure.
6. Your rights
Under UK data protection law, you have the right to:
- Ask what personal data we hold about you.
- Ask us to correct inaccurate or outdated data.
- Ask us to delete your data where we no longer need it for legal or business reasons.
- Object to or restrict how we use your data in certain circumstances.
- Opt out of any marketing communications.
To exercise any of these rights, please contact us using the details below.
7. How long we keep your information
We keep personal data only for as long as we need it to provide our services, meet our legal obligations, or respond to your requests. After that, we delete or anonymise it.
8. Legal basis for processing
We process personal data on the basis of:
- Contractual necessity — to carry out the work or service you’ve asked us for.
- Legal obligation — to meet accounting, tax, or regulatory requirements.
- Legitimate interests — to run our business, improve our service, and communicate with customers.
9. Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page with a new “Last updated” date.
10. Contact us
If you have any questions about this policy or want to exercise your data protection rights, please get in touch:
NK Heating Solutions
Muirton Industrial Estate, 9 Inchcape Place, North, Perth PH1 3DU
01738 479476
[email protected]
Company Registered in Scotland on 21st May 2013: SC450390
Perth, Scotland